AI answers from
your company knowledge
Bring docs sites, Slack, help desks like Zendesk and Intercom, Google Drive, GitHub, Notion, Confluence, and 25 source types in all into knowledge bases. Get citation-backed answers in your support portal, employee intranet, Slack, or any AI tool via API and MCP — with the SSO, audit logs, approvals, and observability your enterprise expects.
CONNECTS TO YOUR EXISTING STACK
Everything you need to make your company knowledge answerable
From connecting your first knowledge source to running AI evals on every answer
AI Chat with Citations
Every answer links back to the exact source — doc page, ticket, or repo file — so users trust the response and can dig deeper.
Support Ticket AI
Read every incoming ticket, resolve the ones with grounded evidence, and draft the rest inside Zendesk, Freshdesk, Front, Intercom, Jira Service Management, Linear, and Salesforce. Simulate against past tickets before you enable it.
Slack, Discord & Teams Bots
Native bots in the chat platforms your team already uses. Slash commands, @mentions, forum auto-reply, thumbs feedback — one knowledge base, three channels, all included on Pro.
MCP for AI IDEs
Every knowledge base ships an MCP endpoint. Cursor, Claude Desktop, ChatGPT with MCP, and any MCP-compatible agent query your docs directly — so answers reflect this morning's push, not the model's training data.
Website & Knowledge Crawler
Point Kelu at any URL or intranet. It discovers pages via sitemap and links, extracts clean markdown, and re-syncs automatically when content changes.
25 Knowledge Sources
GitHub, Notion, Confluence, Google Drive, Slack, Discord, YouTube, S3 and every major helpdesk — plus website crawl and file upload. One knowledge base, answers everywhere.
Widget, React SDK & APIs
One script tag for the hosted widget, a <KeluChat /> React component with a headless hook, and raw REST/SSE APIs.
Smart Retrieval & Re-ranking
LLM query rewrite and expansion surfaces results even when users phrase things differently. Cross-encoder re-ranking puts the best chunks first, every time.
Collections & Versioned Docs
Group sources into collections with per-collection client-key permissions. Serve v1, v2, and latest independently — users always get answers from the right version.
Analytics & AI Evals
See which questions get asked most, which go unanswered (your docs gaps), track daily conversation trends, and run automated groundedness and citation-quality evals.
Support Form Deflector
Answer the question on the support form before it becomes a ticket. Drop-in script, per-form confidence threshold, and a deflection rate you can actually measure.
PII Masking & Zero Retention
Mask personal data before it is embedded, and run a workspace that keeps no conversation history at all. SSO, audit logs, and per-knowledge-base permissions throughout.
From knowledge source to AI-powered answers in minutes
Connect
Add a knowledge source URL, connect a Confluence or Notion workspace, sync OneDrive or Google Drive, or link a GitHub repo. Kelu ingests and extracts clean content automatically. Webhooks keep everything in sync.
Chunk & Embed
Content is split into semantic chunks and embedded with a high-quality embedding model. Stored in a hybrid vector + keyword index for fast, accurate retrieval.
Answer
A team member or customer asks a question — via your support widget, employee portal, Slack, Teams, or the API. Kelu retrieves and re-ranks the best knowledge chunks and generates a grounded answer with citation links.
Improve
Analytics surface which questions succeed and which expose knowledge gaps. AI evals score groundedness and citation quality. Your knowledge base gets better over time.
Answers your users can verify
Every Kelu response includes inline citations pointing to the exact policy page, runbook, wiki article, or ticket the answer was drawn from. Teams and customers click through to verify — not away to Google or a vague chatbot.
- Hybrid semantic + keyword retrieval with RRF fusion
- LLM query rewrite, expansion, and cross-encoder re-ranking
- Suggested follow-up questions and related articles
- Confidence scoring and transparent fallback messaging
- Multi-collection queries across versioned knowledge sources
Built for teams that run on knowledge
Loved by support and knowledge teams
“Kelu cut our support ticket volume by 58% in the first month. The citation links mean customers trust the answers — they're not second-guessing the AI.”
“We connected it to our Slack workspace and Confluence in an afternoon. Our on-call teams now get accurate answers to internal process questions instantly.”
“The analytics dashboard showed us exactly which questions our knowledge base was failing to answer. We filled those gaps and customer satisfaction jumped.”
Ready to make your company knowledge answerable?
Connect your first knowledge source and get your first AI-powered answer in under 5 minutes.
No credit card required