Knowledge Bases

Confluence

Make your Confluence wiki AI-queryable

What is Confluence?

Confluence is Atlassian's enterprise wiki and knowledge management platform. It is the primary documentation and knowledge-sharing tool for many large engineering and support organizations, hosting everything from architecture docs to HR policies.

Integration

How Kelu works with Confluence

Everything you can do once the integration is connected.

Cloud and Data Center support

Kelu connects to Confluence Cloud via OAuth and to Confluence Data Center or Server via API token and basic auth.

Space and page tree indexing

Select specific Confluence spaces and page hierarchies to index. Kelu follows the page tree to capture all child pages.

Scheduled and on-demand sync

Sync on a schedule or trigger a manual sync from the Kelu dashboard whenever you make major updates to your Confluence space.

Restricted content handling

Content synced from Confluence can be marked restricted in Kelu so it is only available in internal employee portal queries, not public widgets.

Setup

How to set it up

1

Add a Confluence source in Kelu. For Confluence Cloud, authenticate via OAuth. For Data Center, provide your instance URL and API token.

2

Select the spaces and page trees you want to index. Large spaces are indexed in batches.

3

Configure sync frequency and set visibility rules for any sensitive content.

Related integrations

Notion

Connect Notion pages, databases, and wikis so your team can ask questions and get AI answers with citations from your internal knowledge.

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Google Drive

Connect Google Drive to index Google Docs, text-rich Sheets, and folder collections into your Kelu knowledge base.

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SharePoint

Index SharePoint sites, document libraries, and pages from Microsoft 365 or on-premises deployments.

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Confluence — Frequently Asked Questions

Common questions about connecting Kelu to Confluence.

Yes. Kelu connects to Confluence Cloud via OAuth and to Confluence Data Center or Server via API token and basic auth. Both deployment types are fully supported.

Large Confluence spaces are indexed in batches. Kelu pages through the Confluence API to capture all pages in a space, including deeply nested child pages. The first sync of a very large space may take several minutes but subsequent incremental syncs are faster.

Yes. Content synced from Confluence can be marked restricted in Kelu and scoped to the employee portal. This ensures sensitive internal content — HR policies, architecture decisions, financial docs — never appears in public customer-facing chat.

Yes. You select which spaces and page trees to include during source configuration. You do not need to grant Kelu access to your entire Confluence instance — only the spaces you explicitly select are indexed.

Yes. Many enterprise teams use both integrations together: Confluence provides the knowledge base articles, and the Jira Service Management integration uses that indexed content to generate AI reply drafts for IT service desk tickets.

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