Kelu vs Scribe
Scribe and Kelu are often lumped together in 'AI for docs' listicles but solve different jobs. Scribe captures a workflow (screen + clicks) and turns it into a step-by-step SOP. Kelu answers questions from your existing docs, wikis, and tickets with citations, on every surface (widget, Slack, Teams, Discord, MCP, Support Ticket AI). Many teams use both — Scribe to write SOPs, Kelu to answer questions across them.
Feature comparison
Information about Scribe is drawn from Scribe's public product pages.
Where Kelu focuses differently
Different jobs, complementary tools
Scribe is best at 'capture how I did this and turn it into a documented process'. Kelu is best at 'answer questions from all our documented processes and docs, with citations, everywhere users ask'. Many teams use Scribe to author SOPs and then index the Scribe output (or the exported PDFs) into Kelu so the SOPs become answerable Q&A.
Q&A vs SOP-authoring
If your problem is 'we don't have SOPs written down', Scribe fixes that. If your problem is 'we have SOPs but nobody can find them', Kelu fixes that. The first is a content-creation problem; the second is a retrieval + surface problem.
Every surface, one knowledge base
Kelu answers on your docs widget, in Slack / Discord / Teams bots, in your helpdesk (Support Ticket AI), and inside AI IDEs (MCP). Scribe is a document format shared via a link — no chat surface.
Grounded RAG, not just search
Kelu generates cited answers with an abstention gate for low confidence — a full RAG pipeline, not just a search over captured guides.
Frequently asked questions
Do I need to choose between Scribe and Kelu?
Usually not. Scribe is for capturing 'here's how to do X' as a step-by-step guide; Kelu is for answering 'how do I do X?' as a chat with citations. Many teams use both: Scribe to author, Kelu to answer.
Can Kelu index Scribes?
Yes. Export Scribes to PDF or HTML and upload them via the file connector, or point Kelu's website crawler at your published Scribe Pages. They become part of the searchable knowledge base.
Does Scribe answer questions like Kelu does?
Scribe is fundamentally a document format (a captured, annotated workflow), not a chat assistant. Its search finds the right guide; Kelu generates a chat answer with citations that could span several guides.
How does pricing compare?
Both offer free tiers. Kelu: Free (100 questions/mo), Pro $99/mo (1,000 questions, 5 KBs), Enterprise custom. Scribe: Free tier with per-user Pro plans; different unit of pricing since it's per-authoring seat.
Which should I start with?
If you don't have documentation yet, start with Scribe to capture the top 10 processes. If you have documentation and it's not answering questions, start with Kelu. Most mature support teams end up using both.
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